-
How do I place an order with your company?
To place an order, simply contact us with your products requirements (type, specifications, quantity, destination) by filling our contact form or contacting us via E-mail/WhatsApp/Wechat. We will send you a quotation and proforma invoice (PI). Once confirmed, we will start production or send products after payment is received. -
What payment method do you accept?
Currently, we accept the payment through Alibaba.com, Paypal, and Alipay. -
What is your typical lead time and or shipping cycle?
The lead time and shipping cycle depends on the specific product and delivery address. Simply send us the product model, specifications, and destination address, and we will confirm the details, arrange production on priority, and select the most suitable shipping method. Once confirmed, we will provide you with an accurate lead time as quickly as possible, while ensuring product quality. -
Can I get a sample before placing a bulk order?
Yes, we can provide samples! However, sample costs (based on actual product pricing) and courier fees will be charged. Just let us know your product requirements, and we’ll quickly finalize the sample details. Once payment is made, we will arrange prompt delivery so you can inspect the sample firsthand. -
What is your Minimum Order Quantity (MOQ)?
We have different MOQ on different products, especially for customized items. For details, please contact us through email, the contact form, WhatsApp, or WeChat. -
Do you accept OEM or customization orders?
Yes. We support OEM and ODM services:Custom branding (logo, packaging, labels),Customized designs based on drawings or samples,NDA support for private products development. -
I cannot find the product (mode) I am looking for. Does this mean you do not have it?
Not always. As we carry a wide range of products (especially shock absorbers), many items - including newly developed models - may not yet be listed on our website. Please contact us via email/contact form/WhatsApp/Wechat to confirm availability. -
What is your return or replacement policy?
If there is a quality issue with our products (e.g., functional defects or workmanship flaws), you may apply for a return or exchange by submitting clear evidence within a reasonable time after receiving the goods. In such cases, we will bear the shipping costs.If the return/exchange is due to personal reasons (e.g., incorrect order information or change of mind), it can be arranged through mutual agreement and under the condition that the product is unused and remains in resellable condition. In this case, you will need to cover round-trip shipping costs and any potential loss incurred.
